NTISthis.com

Evidence Guide: FNSSUP503 - Develop client relationships with employers and establish superannuation systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSSUP503 - Develop client relationships with employers and establish superannuation systems

What evidence can you provide to prove your understanding of each of the following citeria?

Establish relationship with current and potential employer clients

  1. Initiate or receive employer contact and establish relationship for ongoing liaison
  2. Discuss employer system and service needs with client
  3. Record employer details into organisational database
  4. Make arrangements for follow up service according to organisational procedures
Initiate or receive employer contact and establish relationship for ongoing liaison

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss employer system and service needs with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record employer details into organisational database

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make arrangements for follow up service according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make analysis of employer needs

  1. Review employer information technology systems and check for compatibility
  2. Review employer human resource and superannuation payment systems
  3. Identify employee information needs
  4. Identify and note special requirements of employer needs
Review employer information technology systems and check for compatibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review employer human resource and superannuation payment systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify employee information needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and note special requirements of employer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Propose most suitable fund and system for employer clients

  1. Examine fund and system options to identify best options for employer
  2. Develop and present proposal to employer
  3. Follow organisational procedures for ensuring compliance in employer systems
  4. Discuss and negotiate proposal with employer and make amendments as necessary
  5. Establish ongoing liaison to respond to employer questions and difficulties
  6. Prepare and implement successful proposals according to organisational procedures
Examine fund and system options to identify best options for employer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and present proposal to employer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisational procedures for ensuring compliance in employer systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and negotiate proposal with employer and make amendments as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish ongoing liaison to respond to employer questions and difficulties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and implement successful proposals according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up new employer accounts

  1. Obtain all required information from employer to set up new accounts
  2. Set up employer accounts and check for accuracy
  3. Establish employer communication channels
  4. Distribute confirmation of new accounts according to organisational procedures
Obtain all required information from employer to set up new accounts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up employer accounts and check for accuracy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish employer communication channels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distribute confirmation of new accounts according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide ongoing liaison and management of accounts

  1. Maintain employer documentation according to organisational requirements
  2. Provide employer with ongoing communications regarding progress and implementation of superannuation account
  3. Provide employer with ongoing contact to respond to enquiries and difficulties
  4. Respond to employer difficulties, enquiries and/or complaints efficiently and in accordance with organisational procedures
  5. Manage all transactions of employer account and accurately maintain according to organisational procedures
Maintain employer documentation according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide employer with ongoing communications regarding progress and implementation of superannuation account

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide employer with ongoing contact to respond to enquiries and difficulties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to employer difficulties, enquiries and/or complaints efficiently and in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage all transactions of employer account and accurately maintain according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish relationship with current and potential employer clients

1.1 Initiate or receive employer contact and establish relationship for ongoing liaison

1.2 Discuss employer system and service needs with client

1.3 Record employer details into organisational database

1.4 Make arrangements for follow up service according to organisational procedures

2. Make analysis of employer needs

2.1 Review employer information technology systems and check for compatibility

2.2 Review employer human resource and superannuation payment systems

2.3 Identify employee information needs

2.4 Identify and note special requirements of employer needs

3. Propose most suitable fund and system for employer clients

3.1 Examine fund and system options to identify best options for employer

3.2 Develop and present proposal to employer

3.3 Follow organisational procedures for ensuring compliance in employer systems

3.4 Discuss and negotiate proposal with employer and make amendments as necessary

3.5 Establish ongoing liaison to respond to employer questions and difficulties

3.6 Prepare and implement successful proposals according to organisational procedures

4. Set up new employer accounts

4.1 Obtain all required information from employer to set up new accounts

4.2 Set up employer accounts and check for accuracy

4.3 Establish employer communication channels

4.4 Distribute confirmation of new accounts according to organisational procedures

5. Provide ongoing liaison and management of accounts

5.1 Maintain employer documentation according to organisational requirements

5.2 Provide employer with ongoing communications regarding progress and implementation of superannuation account

5.3 Provide employer with ongoing contact to respond to enquiries and difficulties

5.4 Respond to employer difficulties, enquiries and/or complaints efficiently and in accordance with organisational procedures

5.5 Manage all transactions of employer account and accurately maintain according to organisational procedures

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish relationship with current and potential employer clients

1.1 Initiate or receive employer contact and establish relationship for ongoing liaison

1.2 Discuss employer system and service needs with client

1.3 Record employer details into organisational database

1.4 Make arrangements for follow up service according to organisational procedures

2. Make analysis of employer needs

2.1 Review employer information technology systems and check for compatibility

2.2 Review employer human resource and superannuation payment systems

2.3 Identify employee information needs

2.4 Identify and note special requirements of employer needs

3. Propose most suitable fund and system for employer clients

3.1 Examine fund and system options to identify best options for employer

3.2 Develop and present proposal to employer

3.3 Follow organisational procedures for ensuring compliance in employer systems

3.4 Discuss and negotiate proposal with employer and make amendments as necessary

3.5 Establish ongoing liaison to respond to employer questions and difficulties

3.6 Prepare and implement successful proposals according to organisational procedures

4. Set up new employer accounts

4.1 Obtain all required information from employer to set up new accounts

4.2 Set up employer accounts and check for accuracy

4.3 Establish employer communication channels

4.4 Distribute confirmation of new accounts according to organisational procedures

5. Provide ongoing liaison and management of accounts

5.1 Maintain employer documentation according to organisational requirements

5.2 Provide employer with ongoing communications regarding progress and implementation of superannuation account

5.3 Provide employer with ongoing contact to respond to enquiries and difficulties

5.4 Respond to employer difficulties, enquiries and/or complaints efficiently and in accordance with organisational procedures

5.5 Manage all transactions of employer account and accurately maintain according to organisational procedures

Evidence of the ability to:

determine and analyse employer system needs

review employer technology systems to ensure compatibility

present most suitable fund or system for clients

set up new employer accounts, and provide ongoing liaison and management of client accounts

assess and analyse employer needs to identify the best fund or system to meet employer needs

develop and present proposals and establish accounts.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe key features, compliance and reporting requirements of:

superannuation industry legislation

taxation legislation

other relevant legislation

discuss compliance responsibilities for fund administrators

compare and contrast features and benefits of a range of fund options and services

identify compatibility issues of information technology systems with superannuation software

outline the key procedures for processing superannuation contributions

describe the key features of information technology, human resource and management requirements for superannuation systems

outline organisational communication and documentation procedures.